Processore del computer

CUSTUMER SERVICE
 

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

  1. HOW TO BUY

  2. PAYMENTS

  3. SHIPMENTS

  4. WARRANTY

  5. RETURNS AND REFUNDS

  6. PRIVACY

  7. HOW TO BUY​

Check that the codes match yours before making your purchase!

Our car parts are used, original, tested before being shipped.

To be programmed on your vehicle by professional staff!

Car.net Ricambi will not be responsible for incorrect purchases due to the failure of the aforementioned check. If you have any doubts contact us!

The Buyer can place an order in the following ways, even without LOG IN:

On the carnetricambi.com website

- add the product to the cart

- enter the shipping address

- choose the payment method

- receive your order in 1-3 days in Italy and Europe

- to request an invoice, enter your data in the NOTES section of the cart when ordering There is no obligation to issue an invoice (electronic or not). Unless the same is requested by the customer no later than the time of placing the order. As required by Article 22, paragraph 1, no. 1), of Presidential Decree no. 633/72

 

By email info@carnetricambi.com

- send e-mails with the subject "ORDER"

- specifying name, surname and telephone number

- specifying the SKU code of the product on sale or attaching a photo of your item

- you will receive an e-mail with the availability and the price

- to request an invoice, enter your data in the NOTES section of the cart when ordering There is no obligation to issue an invoice (electronic or not). Unless the same is requested by the customer no later than the time of placing the order. As required by Article 22, paragraph 1, no. 1), of Presidential Decree no. 633/72

 

Whatsapp at +39 3476987491

- send a photo of your item

- or send the article code

- you will receive a message with availability and price All products are sold free of VAT 0% margin scheme art 36 DL 41/95 unless otherwise specified. (In Italy) Sales in Europe are governed by the OSS (One Stop Shop) VAT system and are borne by CAR.NET of D’ercole Ivan Sales outside the European community are subject to payment of customs duties, VAT, import taxes, various taxes, and they are an exclusive responsibility of the buyer.

You can cancel your order by sending an e-mail to info@carnetricambi.com following the procedure below:

- subject: order number

- request that the order be canceled

- if the order has not been processed, no expenses will be charged

- if the order has already been shipped, it will not be possible to cancel the order until it has been delivered

- for incorrect purchase, the return costs are charged to the buyer

- Any costs for customs duties, VAT, additional taxes for delivery, change of address or redelivery are charged to the buyer, failure to collect will result in the charge of shipping, return and redelivery costs.

 

PAYMENT

 

 

 

 

 

 

 

We accept the following payment methods:

- Cash on delivery (service available only in Italy)

- PayPal

- Payment cards

 

 

SHIPMENTS

- Shipments to Italy are FREE and delivered by GLS express courier and carried out in 24 hours, 48 ​​hours for the islands and remote areas.

- Shipments to the European community will be delivered by DHL Express within 72 hours at a fixed price of € 30

- We ship to the rest of the world, contact us by e-mail for a personalized quote on costs and delivery times.

- Orders will be processed on the same working day, if the purchase is made before 11.00 am.

- Purchases made during the weekend will be processed on the first working day.

- All our shipments are tracked, tracking will be provided by e-mail once the order has been processed.

WARRANTY

Most of the control units need to be programmed on your car, after having installed and programmed it, the warranty ends with the verification of correct operation. For all those control units which, in order to be adapted to the vehicle, require the opening or desoldering of the chip of the same, are purchased at the risk of the installer and not covered by the guarantee.

 

RETURNS AND REFUNDS WE OFFER THE MONEY BACK GUARANTEE

 

The Buyer has the right to withdraw from the sale contract without any penalty and without the burden of specifying the reason within 14 days of receipt of the purchased good. The Buyer must communicate the withdrawal from the contract in written form, indicating the order number by e-mail to info@carnetricambi.com. All returns must be authorized by e-mail and sent back to the following address: CAR.NET RICAMBI Torino, 10154, Via Brandizzo 85 The goods must be carefully packed and accompanied by the receipt / invoice, issued by the Seller at the time of the order. All the shipping costs of the withdrawal are to be paid by the Buyer. Within 14 days of receipt of the goods, subject to withdrawal, the Seller will refund the Buyer the amount of the order via PayPal or bank transfer. The integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. The object must not be deprived of the guarantee seal!

PRIVACY DATA CONTROLLER

Car.Net di D'ercole Ivan Largo Bardonecchia 172 10141-TORINO Contact email of the controller: info@carnetricambi.com

TYPES OF DATA COLLECTED

Among the Personal Data collected by CAR.NET DI D'ERCOLE IVAN, either independently or through third parties, there are: Cookies; Usage data; e-mail; answers to questions; click; keypress events; events related to motion sensors; mouse movements; position relative to sliding; touch events. Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected. Personal Data may be freely provided by the Buyer or, in the case of Usage Data, collected automatically when using CAR.NET DI D'ERCOLE IVAN. Unless otherwise specified, all the data requested by CAR.NET DI D'ERCOLE IVAN are mandatory. If the Buyer refuses to communicate them, it may be impossible for CAR.NET DI D'ERCOLE IVAN to provide the Service. In cases where CAR.NET DI D'ERCOLE IVAN indicates some Data as optional, Buyers are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. Buyers who have doubts about which data are mandatory are encouraged to contact the Controller. Any use of Cookies - or other tracking tools - by CAR.NET DI D'ERCOLE IVAN or by the owners of third party services used by CAR.NET DI D'ERCOLE IVAN, unless otherwise specified, has the purpose to provide the Service requested by the Buyer, in addition to the additional purposes described in this document and in the Cookie Policy, if available. The User assumes responsibility for the Personal Data of third parties obtained, published or shared through CAR.NET DI D'ERCOLE IVAN and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

The Buyer assumes responsibility for the Personal Data of third parties obtained,published or shared through CAR.NET DI D'ERCOLE IVAN and guarantees to have the right to communicate or disseminate them, freeing the Controller from any liability to third parties.​

  1. METHOD OF TREATMENT

The Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of CAR.NET DI D'ERCOLE IVAN (administrative, commercial, marketing, legal, system administrators) or external subjects (such as service providers) may have access to the Data third party technicians, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

LEGAL BASIS OF THE PROCESSING

The Controller processes Personal Data relating to the Buyer if one of the following conditions exists: -the Byuer has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the Buyer's consent or another of the legal bases specified below, as long as the Buyer does not object ("opt-out") to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data; -the processing is necessary for the execution of a contract with the Byuer and / or for the execution of pre-contractual measures; -the processing is necessary to fulfill a legal obligation to which the Data Controller is subject; -the processing is necessary for the execution of a task of public interest or for the exercise of public authority vested in the Data Controller -the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties. However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract. PLACE The Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located. For further information, please contact the Data Controller. The Buyer's Personal Data may be transferred to a country other than that in which the Buyer is located. To obtain further information on the place of processing, the Buyer can refer to the section relating to the details on the processing of Personal Data. The Buyer has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data. The Buyer can check if one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the opening details.

 

STORAGE PERIOD

The Data are processed and stored for the time required by the purposes for which they were collected. Therefore: Personal Data collected for purposes related to the execution of a contract between the Controller and the Buyer will be retained until the execution of this contract is completed. Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The Buyer can obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller. When the processing is based on the Buyer's consent, the Data Controller can keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

 

PURPOSE OF THE PROCESSING OF COLLECTED DATA

The Buyer Data is collected to allow the Controller to provide the Service, comply with legal obligations, respond to requests or executive actions, protect their rights and interests (or those of Buyer or third parties), identify any malicious activities. or fraudulent, as well as for the following purposes: Statistics, Contacting the User, Tag Management, Remarketing and behavioral targeting, SPAM protection, Hosting and backend infrastructure, Displaying content from external platforms and Heat mapping and session recording. For further information do not hesitate to contact us!

CAR.NET RICAMBI DI D'ERCOLE IVAN

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